Common Issues and How to Fix Them

Here are solutions to frequently reported issues:

Page Not Loading / Blank Screen:
- Refresh the page (Ctrl+F5 for hard refresh)
- Check your internet connection
- Disable ad blockers for this site
- Clear browser cache

Data Not Saving:
- Ensure all required fields are filled (marked with *)
- Check that your session has not timed out
- Try logging out and back in
- If the issue persists, check your internet connection

Reports Showing Wrong Data:
- Verify the date range filter is correct
- Check that you have selected the right member or group
- Clear any active filters and try again
- Contribution totals may include pending records

Email Not Sending:
- Verify SMTP settings in Configuration
- Check your email service provider's status
- Test with the "Send Test Email" button
- Ensure your sending quota has not been exceeded

Mobile App Issues:
- Update to the latest version
- Clear app cache in phone settings
- Reinstall the app if problems continue

If none of these solutions work, please submit a support ticket with detailed information about the issue.